Our Boise Real Estate Client
To Whom This May Concern,
I’m writing to express my sincere appreciation for the opportunity of working with Mr. Todd McCauley and his team at Eagle Rock Properties. Todd was instrumental, in fact indispensable, in helping us through a very difficult real estate situation.
Like many others, our family was one of the unfortunate group that got into some trouble with an existing mortgage. We were behind, and had been working with our lender for well over two years in an attempt to participate in some kind of “modification” process that would get us some relief and allow us to stay in a home we very much loved. We didn’t want to move. But after a lot of frustrating hoop-jumping and a totally worthless experience with our mortgage bank, and realizing that we needed to prepare for the worst, we decided to meet with Todd to discuss options.
From the very first meeting, we knew we were in good hands with Todd. Not only was he very sympathetic and understanding of our position and desires, but he immediately began educating us as to how the system of mortgage modification options being put out there and touted so highly by the banks REALLY works. He knew his stuff, and his insights were invaluable. In fact, I’d have to say now that everything he told me would happen actually did happen. Most of the time this wasn’t a very pleasant outcome for us, but at least Todd knew what was coming and could help us prepare for the inevitable. Through it all, he always kept our desires and wishes foremost. He wasn’t trying to get anything done just so he could earn a commission. We honestly felt, and still feel, that his only motivation was to help us explore every option and do what we needed to get done to achieve the best possible outcome for our family.
We were up against a wall with a very stubborn and uncooperative mortgage bank that, even after all the time and effort we had expended, seemed only bent proceeding directly to foreclosure no matter how stupid that result would be for them financially. We had a home that was a good buy–a home that could sell, even in this market, and Todd tried to buy us every bit of time he could to get that done. The bank was not cooperative at all, but he stayed on them, making numerous phone calls over the course of many days to make sure things were on course and we weren’t going to be cornered by any surprises. There were at least two occasions where deadlines were literally upon us without our being able to get the answers we needed from the banking bureaucrats. In both those instances Todd literally spent the day on the phone, refusing to hang up until he got to the person who could make the decisions and take the actions that needed to be taken. He literally saved us from foreclosure by taking this action, putting all his other responsibilities, which were many, on hold to make sure we were taken care of. Without his expertise and dogged determination, we would have been sunk. We’ll be forever grateful to him for the way he went to bat for us with the big, bad bank.
On the second occasion, because he wasn’t getting the action he needed from the faraway officials, he went down to the local bank branch and cornered the manager, explained the whole situation to her, and had her get on the phone directly to a decision maker who got what needed to be done taken care of, again avoiding what would have been for us a disastrous situation. This all stretched into well after normal business hours. Actions like these are what sets Todd apart. That was going above and beyond what was “required” in our case. Most Realtors would have simply given up and told us they did all they could, but too bad. Not Todd. His actions and persistence, combined with his expertise about how the system works, literally saved us from financial ruin.
It is with great pleasure that I very highly recommend Todd to anyone facing a situation like what we did. Whether it’s a looming foreclosure, a short sale that needs to happen, or any other real estate need, Todd is a guy you can trust to do the right thing for you, whatever it takes to get it done. He’s a man of great integrity who keeps his client’s interests at the forefront of every decision. He literally never made a move without checking with us first to make sure it was in keeping with our desires. Finding someone like Todd to work with us in a situation like the one we faced was indeed a great blessing. He really knows the system and understands the steps that need to be taken, and when they need to be taken. I consider him a true expert, and a valuable friend and advocate. I have absolutely no qualms about recommending Todd McCauley to anyone. Feel free to call me if you’d like to have any questions answered. Todd has my number and he’s free to give it to anyone who wants to hear the straight story.
John S. Viehweg
David and Errika Saxey
Our family wants to thank you from the bottom of our hearts for the AMAZING job you did in selling our home. This is our story.. we were in a tough situation with a home that was underwater. Even though it was a newly built home, it was in need of repairs. It had turned into a financial money pit – causing us massive amounts of stress. We approached Todd with our situation. After talking with him, we knew he was different from other agents. He strategically laid out a plan with detailed steps. He then went to work. He listed our house on the market and within a few hours we had an offer. We had heard about the nightmares surrounding a short-sale and were concerned that the process would take months. He encouraged us to respond very quickly to ALL requests from the bank & the buyer. We responded within hours. Because of his plan, OUR HOUSE CLOSED IN 30 DAYS – from offer to signing the closing docs. At closing, we just sat there in amazement feeling truly blessed and grateful. Todd is one of the few EXPERTS that has the skills, connections and ability to navigate the short-sale process. The reality is… he knows real estate and he understands what it takes to build a successful business. His clients always come first.
I truly don’t know how to thank him enough for the peace that he brought to our family. It is nice to be able to sleep again at night. We have worked with other realtors in the past – even good realtors – but the reality is that Todd McCauley is the best – he has our business for life. When we buy a home in the future, we will use Todd. If we ever sell again, we will use Todd.
David and Errika Saxey
I recently closed on the purchase of a new home. Todd was instrumental in developing an understanding of the home-buyer geography of the Treasure Valley and the different prices and living options available in the area. Given that my family and I were relocating from Puerto Rico to Boise, Todd made every effort to make us feel comfortable while looking for a home and making a decision on where to buy in the middle of processing a lot of new information. Thanks for all of the help Todd! Mil gracias! -Patrick Dahmeir
Preston & Emily Carter
We had been looking to buy for quite some time, and asked Todd for some help at the very last minute. He immediately made time for us and was instrumental in the transaction. His knowledge of the market and the process were invaluable — there’s no way we could have completed our purchase without him. If you’re looking for a trustworthy agent with deep knowledge and experience, you’ve found the right guy.
Thanks so much for your help — Emily and I love the place, and it probably wouldn’t have worked without you!
Jared & Trina Tadje
Coltin and Candice Steele
As first time home buyers, we feel like we could not have chosen a better agent to get us into our first home. Not only was Todd great in explaining the in’s and out’s of the real estate market, he helped us through the entire process. We never felt rushed into any decisions and we always got honest answers to our questions. Todd is very knowledgeable about the current markets and did a great job helping us feel comfortable about buying a home. Todd went above and beyond our expectations of service and reliability. We would definitely recommend working with Todd and know we will be using him again for future purchases. Thanks for everything Todd!
Coltin and Candice Steele
The Kent Family
Our family move from Utah was greatly facilitated by Todd. His hands-on approach during every step of the relocation process was both professional and neighborly. We give him and Eagle Rock / The Help Program our strongest recommendation.
Jeff and Trisha
Recently my wife and I closed on our dream property. We gave Todd an idea of what we were looking for and he soon found exactly what we wanted. One visit to the home and we were hooked! Todd made the entire process very easy, through negotiations, loan application and closing. I hope we don’t have to move again, but if we do, we’ll use Todd.
Jeff and Trisha
Tyler and Aimee
We just had a short sale but needed to move to Boise because my job was changing. We were unable to qualify for a new mortgage loan, nor did we have a down payment to be able to afford one. Todd worked with an investor to find us a very nice home with a rent that we can afford while we rebuild our credit and save some money for the future purchase of a home.
Joe and Rachelle
We were new to the Treasure Valley and decided this was a great time to buy a home. After some research, we found Todd and his team at Eagle Rock. The home we purchased was bank owned. We ran into challenges that were not expected. Todd took each one of these issues head on and stuck with it. He is responsive, follows through, and is willing to go the extra mile to get the job done. Without hesitation, Todd will be the agent we call when we are ready to purchase our next home.
Joe and Rachelle
We were very happy with our choice of Todd McCauley as our realtor. He dealt with the sale of our late father’s house with professional sensitivity. He worked very hard to make the process easier for us. When problems arose with the sale of the house, he took care of things, keeping us informed and yet easing our minds with his calm demeanor. I would definetely use Todd McCauley again.
Thanks Todd and Ruthie! Your hard work and attention to detail made the short sale process go very smooth!
Todd, thanks for sticking with us. I bet you wondered if it was ever going to happen. Thanks for your patience with the long process. We are excited to finally be back in our own home.
Kenton and Jackie
We were referred to Todd from a trustworthy friend–and we now understand why he is so highly recommended! We relocated to the Boise area from out of state with little familiarity with the area.
Todd bent over backward to clear his schedule to show us homes all over the area on the days we were in town. He was flexible and informative, and very importantly to us, he did not pressure us into making any rushed decisions. He and his team stayed on top of all of the details all the way through the closing process. Thank you, Todd!
Kenton and Jackie
Todd & Ruthie
Thank you for sending your business our way! August was a good month for all of us and we hope the momentum in the market continues. We appreciate working with you, thanks for being such a great customer!
Susan and Frank
I would like to say that selling our house in today’s market was made as easy as possible by you. You seemed to reassure us on all of our concerns. When you offered advice or how you thought the scenario would play out, you had an uncanny way of knowing the outcome. Your advice was spot on and you helped us with any bumps or minor road blocks. It was truly a stress-free experience.
Thanks so much!
Susan and Frank
Ken and Kenna
Thank you so very much again, we really appreciate everything you’ve done for us. You were so helpful and always so willing to work with us, even if it was under the wire. If we know of anyone in the future looking to buy a house, we will definitely send them your way!
Todd was an amazing resource for us while we were trying to find a home. He was accomodating with our schedule and great at finding houses that fit our criteria. He is very knowledgable and was always very honest and straight forward when it came time to make decisions. We would recommend him to anyone and will in the future!
Ken and Kenna
Douglas and Opal Madison
Just a quick note to say THANK YOU!!
You are a credit to your profession. To sell a home in these market conditions is great but to do so in less than 24 hours is incredible, at full list price is unheard of. You were obviously right on the money with the price on the listing and your follow through with the little things that came up was amazing. The closing came off without a hitch, the whole experience couldn’t have been better. Again my wife and I say thank you, we will recommend you to our friends and my business clients.
Douglas and Opal
Molly & Jim
Thank you for your belief that I could buy NOW rather than later – if it wasn’t for the HELP PROGRAM’S website, we would not have been headed to Boise! We really appreciate all of the hard work you put into getting us this house.
Molly & Jim
The Williams Family
Todd, thank you for everything!
The Williams Family
Todd handled the selling of our rental after a very frustrating experience with a previous Realtor. We had listed for about 6 months, and after switching, Todd found a buyer with a higher price in one day. Todd handled the sale went seamlessly. I will use Todd for any future Real estate transactions, and recommend him to you. Please call me if you need a reference.
” John Serra, President BitSmart Corporation, 208-724-1793
My experience working with Todd McCauley of Eagle Rock Properties/The Help Program has been more than exceptional. I have worked with and known Todd for six years and he has helped me purchase two separate properties. I found him to be very knowledgable about the real estate market and financing options, and found his personal experience and insight in buying and renting properties extremely helpful. I doubt you will find any real estate agent in the Boise area that is more knowledgable about the real estate market than Todd. His honesty is very refreshing, and he has gone above and beyond to make my buying experience pleasant. Thanks Todd!
Todd’s knowledge of market conditions and subsequent information he provided, backed up with considerable research, allowed us to sell our home in a stressful market environment. He and his support team were always available for questions and we could not have been more pleased. We will definitely use Todd again for our real estate transactions.
Ken and Family
Hi Todd. Congratulations on your achievement to the Platinum Circle of Excellence. Truly a mark of achievement and professionalism.
Working with Todd on my real estate strategies and investments was actually a lot of fun. Todd was able to understand what my vision for my purchases needed to be. Not only did he do a fantastic job of making deals with me, I could tell he was enjoying every step of the process including the personal touch of being there on the day we signed the papers. Very knowledgeable, thorough and an incredible work ethic. You just can’t go wrong with Todd McCauley.
Thanks for getting the house sold so quickly.
I have dealt with many other Realtors but none have compared with the patience and encouragement that Todd has given us. The thing I liked most about working with Todd is that I never felt pressured and I always got REAL expectations of timing and options. I would recommend Todd to anyone!
Regarding our short sale: I feel SO much better! Thank you so much for all of your help, the both of you. And for actually doing it with ethics and dignity. Other realtors we had interviewed made it seem like we could get a 7 month “housing payment vacation” and could play the system, which is not what we were willing to do regardless of any benefit we might receive. This is the best deal out of bad situation and we all have clear consciences that we did the best we could. I call that a happy ending.
We were in a position where we weren’t able to qualify for a conventional loan due to a damaged credit score. However, we have a good job and a good down payment and Todd was able to introduce us to a builder who was willing to help us with our financing. We have worked with Todd for five years and he has always had a solution for us.
Dear Todd and Ruthie,
We wanted to tell you how much we enjoyed working with you both on our Reflection Lane transaction. It is always a pleasure to do business with someone who shows such professionalism and care in their work. We sincerely hope we will get to work together again soon.
Helen, Pam, Anthony
Treasure Valley Realtors
I had such a positive experience working with you on the Eddy Place transaction. Thank you for your professionalism and attention to detail. It is always a pleasure to work with other professionals such as yourself. I look forward to working with you again in the future!
Treasure Valley Realtor
Dave and Laura